10410 River Park Place, Truckee, CA 96161

FAQ’s

Here is some of our most frequently asked questions. If don’t find the answer to your question below, please feel free to call us at 530.587.7832 or contact us here.


When should I make a reservation?

The earlier the better. A reservation will confirm that the items you need, will be available on the day you need them.


Can you help me to determine the items I might need?

Yes, our staff is always available to assist you in determining your needs for any project. We can also suggest items you may need to help your project go smooth and safe.


What about changes to my order?

Additions to your order are always welcome and are subject to availability. Please remember we always do our best to accommodate your needs.


What is the rental period?

All equipment has minimum charges for periods ranging from 4 hours to one day. The daily rate is good for 24 hours. We do charge for all time out, whether the equipment is used or not. Items with hour meters are limited to 8 hours use per day; 40 hours per week and 160 hours per month. Overtime rates do apply for multi-shift use.


What is the charge for pickup and delivery?

The fee is based on the distance we travel. Call for a specific quote.


When will my items be delivered?

Our goal is to deliver you items when you want them. We may ask for a window of time if you can accommodate it. We can also deliver the previous evening and start your time the next morning if you need to get started before we can get it to you.


How and when do I pay?

Full payment is due on items upon return. Credit Cards, Debit Cards or Cash are accepted.


What is my responsibility when items are returned?

All items should be returned as you received them. Please knock off loose and excess dirt or mud. A cleaning charge may apply. Fill the fuel tank to avoid fuel charges. Keep items in a secure location until we can pick up delivered items.


What happens if something is broken, damaged or missing?

We do charge for all missing, broken, and damaged items at full replacement cost, including labor. Be sure equipment is secured when not in use and protected from the weather.


Why should I choose your company to rent from?

We are a dedicated and local rental company who have been in business since 1967. We take pride in our equipment and will have them ready for your immediate use. We have a professional caring staff who will help you make your project a success.


What if I have questions that weren’t answered by this FAQ or would like to give feedback?

Please use our contact form or call us 530.587.7832.

Site Designed and Managed By Heart and Soul Biz Essentials